Legal & Policies
At Annapolis Royal Property Care, we believe in transparency, professionalism and clear expectations.
The information provided here explains our service arrangements, cancellation policies, privacy practices and the responsibilities involved in caring for your property.
We encourage clients to review these policies and contact us if anything requires clarification.
Clear agreements. Fair terms. Professional service.
Terms of Service
Professional Property Care & Concierge Services
Annapolis Royal Property Care provides scheduled property checks, seasonal home monitoring, concierge assistance and coordination of local trades and service providers.
Service Arrangements
All services are carried out according to an agreed arrangement outlining the scope of work, frequency of visits, pricing and any specific property requirements.
Property Inspections
Our property checks are visual, non-invasive assessments of accessible areas. Although we aim to identify visible concerns, inspections cannot guarantee the detection or prevention of every problem, including hidden damage, equipment failure, theft or unforeseen events.
Additional Services
Concierge assistance, trades coordination and unscheduled call-outs are subject to availability and applicable charges.
Specialist repairs and technical work remain the responsibility of the relevant tradespeople.
Communication & Reporting
We provide reports and photographic documentation appropriate to the service selected and aim to notify homeowners promptly of significant concerns identified during visits.
Access & Responsibilities
Homeowners are responsible for providing accurate property information, suitable access arrangements and details of any known hazards or special requirements.
Our Commitment
We aim to provide professional, reliable and discreet services, with clear communication and agreed expectations throughout our working relationship.
Cancellation & Service Agreements
At Annapolis Royal Property Care, we believe in fair, flexible arrangements and clear expectations.
Regular Property Care Agreements
Regular property monitoring may be arranged through ongoing service agreements, with discounted rates available for weekly and bi-weekly visits under an initial six-month agreement.
Clients may cancel their agreement at any time by providing 30 days’ written notice.
There are no early cancellation penalties, and discounts already received will not be reclaimed.
Services scheduled during the notice period will continue at the agreed rate unless alternative arrangements are mutually agreed.
One-Off Visits & Concierge Services
We understand that plans can change. If you need to cancel or reschedule an individual property visit, concierge booking or other service, please contact us as early as possible.
Any applicable cancellation charges or non-refundable third-party costs will be disclosed and agreed upon before the booking is confirmed.
Changes to Services
Clients may request changes to their visit frequency or service arrangements at any time. Changes are subject to availability and mutual agreement, with any revised pricing confirmed in advance.
Our Approach
We aim to make working with us straightforward, with transparent pricing, reasonable notice periods and no unexpected cancellation penalties.
Fair terms. Flexible arrangements. Professional service.
Privacy & Confidentiality
At Annapolis Royal Property Care, we understand that protecting your privacy is just as important as caring for your property.
We are committed to handling personal information, property details and access arrangements responsibly, discreetly and securely.
Information We Collect
To provide our services, we may collect:
- Names, telephone numbers and email addresses.
- Property addresses and relevant property information.
- Access instructions, key arrangements and security details.
- Service requirements, schedules and billing information.
- Photographs and inspection reports relating to your property.
- Information submitted through our website contact form.
How We Use Your Information
We use personal information to respond to enquiries, arrange and deliver services, communicate with homeowners, prepare property reports, coordinate authorised third parties and maintain business records.
Confidentiality & Property Security
We recognise the importance of protecting information about your home, including access arrangements and periods when your property may be unoccupied.
Property access information is treated confidentially and shared only where necessary and authorised for the delivery of agreed services.
Photographs & Property Reports
Photographs taken during property visits are used for inspection reporting, documenting visible concerns and keeping homeowners informed.
We will not knowingly publish identifiable photographs of a client’s property for promotional purposes without obtaining permission.
Sharing Information
We do not sell client personal information.
Relevant details may be shared with authorised tradespeople, service providers or technology providers where necessary to deliver services. Information may also be disclosed where required by law.
Information Security & Retention
We take reasonable steps to protect personal information against unauthorised access, loss or disclosure.
Information is retained only for as long as reasonably necessary for business, contractual and legal purposes, after which it is securely deleted or disposed of.
Your Privacy Choices
You may contact us to request access to your personal information, ask for corrections or enquire about how your information is handled.
Contact
For privacy-related enquiries, please contact:
Annapolis Royal Property Care
annapolisroyalpropertycare@gmail.com
Your home, your information and your trust deserve our respect.
Insurance, Liability & Limitations of Service
Annapolis Royal Property Care is committed to delivering professional, reliable property care services with reasonable care, diligence and attention to detail.
We believe in clearly defining the scope of our services and the responsibilities of both the homeowner and our business.
Nature of Property Inspections
Our property checks are visual, non-invasive inspections of accessible areas, carried out according to the service selected.
While we aim to identify visible concerns, our inspections cannot guarantee the detection or prevention of all property damage, defects or equipment failures.
Our services do not constitute certified building inspections, engineering assessments, specialist safety inspections or guarantees of property security.
Homeowner Responsibilities
Homeowners remain responsible for:
- Maintaining appropriate property and liability insurance.
- Confirming that the frequency and nature of property visits satisfy their insurance policy requirements.
- Maintaining heating, plumbing, electrical and security systems.
- Providing accurate property information, safe access and details of known hazards.
- Authorising repairs, expenditure and additional services where required.
Unexpected Events & Property Damage
Events such as severe weather, frozen pipes, water leaks, equipment failures, theft and other unforeseen circumstances may occur despite regular property monitoring.
Our services are intended to identify and report visible concerns within the agreed scope, but cannot eliminate every risk associated with an unattended property.
Responsibility for loss or damage will be determined according to the circumstances, the agreed service terms and applicable law.
Third-Party Contractors
Where requested, we can coordinate appropriate local tradespeople and service providers.
Specialist contractors remain responsible for their own professional work, qualifications, insurance and contractual obligations.
Our coordination services do not constitute technical certification or a guarantee of third-party workmanship.
Remote Monitoring
Where installed, Govee temperature and humidity monitoring devices allow homeowners to receive alerts through their own accounts.
Monitoring depends on functioning equipment, electricity, internet connectivity and appropriate device configuration.
Annapolis Royal Property Care does not continuously monitor alerts or guarantee immediate attendance. Response visits may be arranged upon request, subject to availability and applicable charges.
Emergency & Unscheduled Visits
Emergency and priority visits are provided on a best-efforts basis, subject to weather, accessibility and existing commitments.
We do not provide a guaranteed 24-hour emergency response service.
Insurance
Information about our applicable business insurance arrangements is available upon request.
Our Commitment
We aim to provide dependable property care, transparent communication and a professional service with clearly understood responsibilities and expectations.
Property Access, Keys & Security
At Annapolis Royal Property Care, we recognise that being entrusted with access to someone’s home is a significant responsibility.
We take a professional, discreet and security-conscious approach to property access, key management and confidential information.
Keys & Access Arrangements
- Keys, access codes and entry instructions are handled confidentially.
- Property access arrangements are agreed with the homeowner before services commence.
- Keys and access information are kept securely when not in use.
- Access is limited to authorised purposes connected with agreed services.
- Keys will be returned or otherwise dealt with according to the homeowner’s instructions when services end.
Security & Confidentiality
We respect the privacy and security of every property entrusted to our care.
Information relating to alarm systems, access codes, security arrangements and periods of property vacancy is treated as confidential.
Such information will not be shared with third parties except where authorised by the homeowner or required by law.
Access for Trades & Service Providers
Where requested, we can arrange access for contractors, inspectors, delivery companies and other service providers.
Access will be coordinated according to the homeowner’s instructions and agreed service arrangements.
Property Visits
We aim to ensure properties are secured following each visit, including checking accessible doors and windows in accordance with the agreed inspection service.
Any concerns identified will be communicated to the homeowner.
Our Commitment
We understand that trust is earned through responsible actions, discretion and dependable service.
Your home. Your security. Our responsibility to treat both with care.
Payment Terms, Additional Charges & Billing
Annapolis Royal Property Care is committed to clear, transparent pricing and straightforward billing arrangements.
Service Fees
All services are charged according to our published pricing schedule or an individually agreed quotation.
Final pricing is confirmed before services commence, taking into account property size, location, accessibility and individual requirements.
Regular Property Care
Scheduled property checks are charged at the agreed visit rate.
For clients entering a minimum six-month service agreement, the following discounts apply:
- Weekly visits — 10% discount.
- Bi-weekly visits — 5% discount.
- Monthly visits — Standard rate.
Clients may cancel with 30 days’ written notice without early cancellation penalties or repayment of discounts already received.
Concierge & Additional Services
Concierge and new homeowner support services are charged at $50 per hour, with a minimum booking of two hours ($100).
Additional time is charged at $50 per hour.
Other optional services are charged according to our published Pricing page or an agreed quotation.
Travel Charges
Properties within 10 km of Annapolis Royal town centre incur no additional travel charge.
For properties beyond 10 km, travel is charged at $0.90 per kilometre, calculated on a round-trip basis from Annapolis Royal town centre.
Third-Party Expenses
Charges for contractors, materials, deliveries, purchases and other third-party services are additional unless expressly included in an agreed quotation.
Where possible, anticipated expenses will be discussed and authorised before commitments are made.
Invoices & Payment
Invoices will identify the services provided, applicable fees, additional charges and any relevant expenses.
Payment terms and accepted payment methods will be confirmed when services are arranged.
Any material changes to agreed costs will be discussed with the homeowner in advance.
Taxes
All prices are quoted in Canadian dollars.
Applicable GST/HST will be charged if and when required under Canadian tax legislation.
Our Commitment
We believe property owners should understand what they are paying for, with clear pricing, accurate invoices and no unexpected charges.
Website Information, Policy Updates & Contact
Website Information
The information provided on the Annapolis Royal Property Care website is intended to give homeowners a general overview of our services, pricing and operating arrangements.
We make reasonable efforts to keep this information accurate and up to date. However, services, prices and availability may change.
Specific service arrangements, responsibilities and charges will be confirmed directly with each client before work begins.
Changes to Our Policies
We may update our website policies periodically to reflect changes in our services, business operations or applicable legal requirements.
The latest version will be published on this website.
Changes to existing client agreements will be communicated where required and will not automatically override previously agreed contractual terms.
Questions, Concerns & Feedback
We welcome questions about our services, policies or any aspect of your experience with Annapolis Royal Property Care.
If something does not meet your expectations, please contact us directly. We value the opportunity to discuss concerns and work towards a reasonable resolution.
Contact Us
For questions about our policies, service agreements, privacy practices or general enquiries, please use the Contact Us page on our website.
We aim to respond promptly and deal with enquiries professionally and fairly.
Annapolis Royal Property Care
Professional service. Clear communication. Trusted local support.